Refund Policy

1. First payment: 14 days

If you subscribe to AI Pro for the first time and change your mind, you can ask for a full refund of that first payment within 14 days of the date it was charged. Once the refund is issued, the subscription is cancelled and AI Pro ends immediately. Your account goes back to Free with all your data.

2. What is not refunded

• Renewals. Renewal charges, monthly or yearly, are not refunded. Cancel before the renewal date to avoid the next charge.
• Partial periods. Cancelling stops future charges; it does not refund the days left in the current month or year. You keep AI Pro until that period ends.
• Requests after 14 days from the first payment.
• Repeat refunds. The 14-day refund is available once per person. If you subscribe again after a refund, that new subscription is not refundable.
• Accounts closed for abuse of the Terms of Use.

3. Your legal rights

Nothing here limits rights you have under the law where you live. That includes the 7-day right of withdrawal under art. 49 of the Brazilian Código de Defesa do Consumidor and the 14-day right of withdrawal for consumers in the European Union and the United Kingdom, both of which are covered by the 14-day window in section 1. If the law gives you more, the law applies.

4. How to ask

Write to contato@cronolog.net from the email on your account, or reply to the Paddle receipt you got by email. You can also find your order and contact Paddle at paddle.net. Include the email you paid with.

Approved refunds go back to the original payment method, usually within 5 to 10 business days, depending on your bank.

5. Cancelling instead

You don't need a refund to stop paying. In the app, go to Account, AI plan, and choose Cancel subscription or Pause. Nothing else is charged after that.